Terms and Conditions of Service
Company Name: Gate Group Ltd ( 14734967 )
Business Location: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Website: https://gategroupltd.com/
Acceptance of Terms
These Terms and Conditions (“Terms”) govern your relationship with gategroupltd (“gategroupltd”, “we”, “us”, or “our”) when you, as the Client (“you”, “your”), engage our services. By hiring or interacting with gategroupltd in any professional capacity, including verbal, written, or digital engagement, you confirm that you have read, understood, and agree to be legally bound by these Terms. These Terms constitute a binding agreement under the laws of the United Kingdom.
Explanation: This section means that as soon as you begin working with or requesting services from gategroupltd, these rules apply to you. It’s a legally binding agreement.
Definitions
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“Services” refers to all software and web development offerings provided by gategroupltd, including but not limited to: custom web applications, mobile applications, UX/UI design, database management, API integrations, hosting, security, and ongoing support.
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“Client” is the individual, business, or legal entity who has engaged gategroupltd.
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“Deliverables” refers to the products, software, documentation, or services that result from the contract.
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“SOW” (Statement of Work) is the formal agreement that outlines the scope, responsibilities, and timelines of a project.
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“Chargeback” means a payment reversal initiated by the Client through their financial institution or credit card provider.
Explanation: This section explains the specific meanings of terms used throughout the document.
Services Provided
gategroupltd agrees to provide professional services as described in the specific Statement of Work or contract signed with the Client. Services may include but are not limited to:
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Software development (frontend and backend)
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Web design and hosting
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Mobile application development
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Maintenance and technical support
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IT consulting
We commit to using industry best practices, professional standards, and all reasonable skills and care.
Explanation: This part outlines what gategroupltd offers and ensures quality in service delivery.
Project Scope and Changes
The details of a specific project (timelines, technologies, resources, cost) will be outlined in a signed SOW. Any additions or changes to the agreed scope must be formally documented and may involve extra fees or deadline extensions.
Explanation: If you want extra features or changes, it must be documented and could cost more.
Client Responsibilities
The Client agrees to:
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Provide all necessary content, access credentials, and feedback in a timely manner.
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Respond to queries and review deliverables within 5 business days.
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Maintain backups of any data or content provided to gategroupltd.
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Meet payment obligations as per invoicing schedules.
Failure to fulfill these responsibilities may result in project delays or additional costs.
Explanation: Your cooperation is essential to the success and timing of the project.
Payment Terms
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All invoices must be paid in full within 15 days of issuance unless otherwise agreed in writing.
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Payments must be made in GBP (£) unless stated otherwise.
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A late payment fee of 1.5% per month (18% per annum) applies to overdue balances.
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The Company may suspend or cancel services if payments are not made on time.
Explanation: This section lays out how and when you should pay, and the consequences for not paying on time.
Chargeback Policy
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The Client may request a chargeback only within 30 calendar days of the transaction date. After this period, you waive all rights to dispute the charge through your financial institution or credit card provider.
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Unauthorized Chargebacks: Any chargebacks initiated beyond the 30-day period or without prior communication and dispute resolution attempts with gategroupltd will be considered fraudulent. We reserve the right to recover such amounts through collections or legal means.
Explanation: You must raise any financial disputes within 30 days. After that, you legally accept the charge.
Ownership and Intellectual Property
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Upon full payment, the Client owns the final deliverables.
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gategroupltd retains ownership of any proprietary tools, libraries, or code not custom-built for the Client.
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gategroupltd may showcase completed projects for promotional purposes unless otherwise agreed.
Explanation: You own your custom product, but we may use general tools we built earlier. We may display your project in our portfolio unless you ask us not to.
Confidentiality
Both parties agree to protect all confidential information shared during the engagement. This includes trade secrets, business plans, software source code, and other non-public materials. This obligation remains effective for 5 years after the end of the project.
Explanation: We’ll keep your secrets safe, and you must do the same with ours.
Warranty and Liability Disclaimer
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gategroupltd guarantees that services will be rendered professionally and as described.
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We do not warrant that deliverables will be error-free or uninterrupted after delivery.
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We are not responsible for damages arising from third-party software or platform outages.
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Our maximum liability under this agreement is limited to the fees paid by the Client in the last 6 months.
Explanation: We’ll do our best, but we’re not responsible for problems caused by third parties or how you use the finished product.
Indemnification
The Client agrees to indemnify and hold gategroupltd harmless from any legal claims, damages, liabilities, or expenses arising from misuse of the deliverables, unlawful use of content, or breach of these Terms.
Explanation: You’re responsible if something you do with our work causes legal trouble.
Termination
Either party may terminate the agreement with 14 days’ written notice. On termination:
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The Client must pay for all work completed up to that point.
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Any unpaid invoices become immediately due.
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All licenses to use software or products will be revoked until full payment is made.
Explanation: You can end the project early, but you must pay for what’s already done.
Dispute Resolution
All disputes must first attempt to be resolved via good-faith negotiation. If unresolved, disputes shall be referred to a mediator based in the United Kingdom. If mediation fails, the matter shall be referred to binding arbitration or a court of competent jurisdiction in the UK.
Explanation: If we have a disagreement, we try to solve it peacefully first, then legally if necessary.
Governing Law
These Terms shall be governed and interpreted in accordance with the laws of the United Kingdom. The courts located in the UK shall have exclusive jurisdiction over any legal proceedings arising out of these Terms.
Explanation: UK law applies, and disputes will be handled in UK courts.
Force Majeure
gategroupltd shall not be held liable for delays or failure to perform caused by circumstances beyond our control, including but not limited to: acts of God, government actions, war, fire, labor disturbances, or third-party service failures.
Explanation: If something outside our control happens, we’re not liable for delays.
Entire Agreement
These Terms and the signed Statement of Work (if any) represent the entire agreement between the Client and gategroupltd. Any prior agreements or communications, oral or written, are superseded by these Terms.
Explanation: This document is the final and complete agreement between us.
Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
Explanation: If one part is invalid, the rest still applies.
Amendments
gategroupltd may amend these Terms from time to time. Updated Terms will be posted on our website or sent to you directly. Continued use of our Services implies acceptance of the updated Terms.
Explanation: We may update these Terms, and you agree to those updates by continuing to work with us.
If you have questions about these Terms, please contact us at support@gategroupltd.com.
By entering into a contract or receiving services from gategroupltd, you confirm that you have read, understood, and agreed to these Terms and Conditions in full.